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Privacy & Cookie Policy

Interactive Network Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and share personal data when you visit www.mywindscreen.co.uk (“our site”) or use our services.

Please read this policy carefully. By using our site or services, you agree to this policy. If you do not agree, please stop using our site and services immediately.

Scope

This policy covers personal data of:

  • Private users requesting quotes for auto glazing services.
  • Professional users (e.g. auto glaziers, “Members”) registering on our site.

Personal data we process

We only process personal data necessary for our services. Below are the categories, sources, purposes and legal bases.

User data (private users)

  • Data: Name, email, phone, auto glazing service needs.
  • Source: You, via our quote request form.
  • Purposes: Operating site, providing services, security, backups, communication.
  • Legal basis: Consent.

Usage data

  • Data: IP address, location, browser type/version, OS, referral source, visit length, page views, navigation paths, service use timing/frequency/pattern.
  • Source: Our analytics tools.
  • Purposes: Analysing site/service use to improve them.
  • Legal basis: Legitimate interests (monitoring/improving site/services).

Account data (Members)

  • Data: Business name/address, contact name, email, phone.
  • Source: You, via membership form.
  • Purposes: Operating site, providing services, security, backups, communication.
  • Legal basis: Consent; contract performance/pre-contract steps.

Publication data

  • Data: Content you post for publication on site/services.
  • Purposes: Enabling publication, site/service administration.
  • Legal basis: Consent; contract performance/pre-contract steps.

Transaction data (Members)

  • Data: Contact details, payment details, transaction details.
  • Purposes: Supplying services, record-keeping.
  • Legal basis: Contract performance/pre-contract steps; legitimate interests (administration).

Notification data

  • Data: Email for newsletters/notifications.
  • Purposes: Sending notifications/newsletters.
  • Legal basis: Consent.

Enquiry data (private users)

  • Data: Quote request details.
  • Purposes: Forwarding to Members for quotes/offers; marketing relevant services to you.
  • Legal basis: Consent.

Correspondence data

  • Data: Communication content/metadata.
  • Purposes: Communicating with you, record-keeping.
  • Legal basis: Legitimate interests (administration/communication).

Other processing

  • Legal claims: Protecting/asserting legal rights. Legal basis: Legitimate interests.
  • Insurance/risk management: Protecting business. Legal basis: Legitimate interests.
  • Legal obligations/vital interests: As required by law or to protect life. Legal basis: Legal requirement/vital interests.

Sharing your data

We share data only as necessary:

  • Group companies: For purposes/legal bases in Section 2.
  • Members/third-party glaziers: Quote requests/contact details so they can quote/offer services. They act as separate controllers and must provide their own privacy policy.
  • Insurers/advisers: For insurance, risk, advice, legal claims.
  • Legal requirements: To comply with law, protect vital interests, or establish/defend legal claims.

International transfers

We aim to store UK users’ data in the UK. Where sub-processors transfer data outside the UK:

  • They guarantee compliance with UK data protection standards.
  • Data is protected to UK-equivalent levels.
  • They follow relevant frameworks (e.g. adequacy decisions, safeguards).

Data retention

We keep data only as long as necessary:

Data type Retention period
User/enquiry data 5 days after submission (if no quotes); until you/we delete (max 24 months if quotes received).
Account data 3 years from membership form/last subscription payment (whichever later).
Transaction data 3 years from last subscription payment.
Notification/publication data Until you unsubscribe.
Correspondence/usage data Max 5 years (for administration).

We may retain data longer for legal obligations, vital interests or claims.

Your rights

Under UK data protection law (UK GDPR/Data Protection Act 2018), you have:

  • Access: Confirm processing; get copy (free first copy).
  • Rectification: Correct inaccurate/incomplete data.
  • Erasure: Delete data (with exceptions, e.g. legal obligations).
  • Restrict processing: Limit use in certain cases.
  • Object: To processing (e.g. legitimate interests, marketing, research).
  • Portability: Receive data in machine-readable format (if consent/contract-based automated processing).
  • Withdraw consent: Anytime (no effect on prior processing).
  • Complain: To ICO or other authority.
  • Update: Tell us if your data changes.

Exercise rights: Email [email protected] or our DPO at [email protected]. Log in at https://www.mywindscreen.co.uk/register-or-login/ for access.

Some rights are complex—see ICO guidance for details.

Third-party sites

Our site/emails may link to third-party sites. We are not responsible for their privacy practices.

Children’s data

Our site/services are for over-18s. If we discover data of under-18s, we delete it.

Cookies

What are cookies?

Small files sent by our server to your browser, stored locally, and sent back on return visits. Session cookies expire on browser close; persistent ones have expiry dates.

Our cookies

Managing cookies

Most browsers let you refuse/delete cookies (links below). Blocking may limit site features.

Updates

We may update this policy by posting a new version here. Check periodically.

Our details

Interactive Network Limited
Reg. No: 07616055
Registered office: Clemency Business Centre, 354a Hollinwood Avenue, Manchester, M40 0JB, UK

Contact:

DPO: [email protected]